When making a bespoke piece a close relationship with the client is essential. For Parkasan this personal service means a dedicated dialogue, either in person, by phone or by email to discuss the client's needs in full. During this phase design drawings are made to demonstrate the requirements have been met. From these, the appropriate materials are proposed and a full quotation produced.

Only when the client is happy with the design and the price does the construction begin. Until this point there is no obligation to buy.